FAQ

What is the expected delivery time for my order?

All apparel orders will be shipped within 14 business days of ordering. orders typically arrive within 5-7 business days once shipped.

How can we rely on the proper delivery of my shipment?

Take a moment to verify correct shipping address, and please be sure to include any necessary information for delivery delivers such as gate code, safe drop place.

Can you ship your products worldwide?

Shipment of our products is available only in USA for now.

Can you change my shipping address?

Once an order has been placed, we are unable to change the shipping address.

I am having trouble logging in.

Please send us a message on raphaperegrinedesigns@outlook.com we will be there to clear your problem.

Is there a way to track my order?

Once your order is packaged and ready for shipment, you will recieve another email with the tracking number.

What if I received a wrong product ?

Please contact us at raphaperegrinedesigns@outlook.com so we can initiate an exchange at no cost to you.

What if the outfit is lost during shipment ?

If you haven't received your package , contact us within 30 days of expected delivery date. We'll do everything we can to help.

If my payment fails, what should I do?

You can reach us at raphaperegrinedesigns@outlook.com if your payment fails.